Our Culture

As a member of the North Shore Healthcare family, our center’s dedicated healthcare professionals strive to deliver quality care to those who have chosen us. St. Francis Health Services’ goal is to create an environment that affords our residents the opportunity to be a partner in the care they receive, to develop trusting relationships with our caregivers, and to reach their highest level of independence. We are passionate about making our center The Right Choice for you or your loved one.

We have been servicing the St. Francis community and surrounding Milwaukee County area since 1965. We work closely with Aurora St. Luke’s South Shore Hospital, Aurora St. Luke’s Hospital, and other surrounding hospitals and are active members of the community. In a recent survey, 100% of consumers rated their overall experience with the center good to excellent and indicated that they would choose this facility again if the need arose.

We recently were awarded a 2019 Bronze – Commitment to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The Award Program has three levels: Bronze, Silver, and Gold. As a recipient of the Bronze – Commitment to Quality Award, we may now move forward in developing approaches and achieving performance levels that meet the Silver – Achievement in Quality Award criteria.

Leadership Team

Executive Director – Ann Lopez

“I enjoy skilled nursing because we have the ability to make a difference in our residents and families lives, whether it be for short term care, or long term, end of life. I enjoy leading my team to provide our residents and families with great customer service and a great experience. Being in the leadership role I have the ability to make a difference in the quality of care residents receive. I work at a building that has a great culture and environment and am proud to be a part of this team.”

Social Services Director–Katie Reuter

“What I enjoy working in this environment is interacting with the residents and their families, and supporting them through their transitions. The best part of working in long term care is how the staff, residents, and their families all work together towards a common goal and end up becoming like one large family.”

Therapy Director–Sabrina Konecko

“I enjoy working with patients and their families to get them to their highest physical potential and best quality of life.”

Business Office Manager–Christine Walter

“I have worked in long term care for more than 35 years because I understand and enjoy being here to help support the residents and families through a very challenging change in their lives, long or short term. The residents and their families need to know people care and are here to help them relax, heal, and feel at home and that is why I am here.”

Director of Nursing–Tracy Kosanke

“I enjoy spending time with the residents. I enjoy watching their progress when they come in, reaching their goals to go home to their loved ones.”